Funky Pigeon regrets to inform customers that it has been subject to a cyber security incident. We have taken our systems offline as a precaution, and we are currently unable to fulfil orders while we work to restore our services. We are also writing to all customers over the last 12 months to inform them of these issues.
As soon as we discovered the incident last Thursday, we launched a forensic investigation led by external experts to understand the incident and whether there has been any impact on customer data. No customer payment data, such as bank account or credit card details, has been placed at risk -all of this data is processed securely via accredited third-parties and is securely encrypted. We also do not believe any customer account passwords have been placed at risk.
We are currently investigating the extent to which any personal data, specifically names, addresses, e-mail addresses and personalised card and gift designs has been accessed.
We take the security of customer data extremely seriously and we have temporarily suspended any new orders via the website. We have also informed the relevant regulators and law enforcement authorities, and we will continue to review and update our protocols based on what we learn from this incident.
We would like to sincerely apologise to our customers for any concern or disruption this may cause, and reassure them that our teams are working around the clock to investigate and resolve this incident. As our investigation progresses, we will provide further updates to customers and other affected parties as necessary.